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FAQ’s

Most frequently asked questions

What Shipping Methods Are Available?

  • Collect from us in Windhoek.

  • Delivery at a fee anywhere in Namibia.

What are your return policy?

If you are unhappy with your purchase, or have a change of mind, please inform us and return the goods within 7 days unopened AND undamaged and we will issue you with a gift voucher. We do not offer cash refunds.

I want to return my purchase, what do I do?

Please inform us by sending an email to sales@eloffpatio.com and return the goods within 7 days unopened AND undamaged. 

How long does it take for me to get a refund?

Vouchers are issued within 1-3 working days. 

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